1. Scope
This Privacy Policy explains how Upskwela collects, uses, shares, and protects personal data when you use our website and platform.
2. Data We Collect
- Account data (name, email, username, password hash).
- Profile and community content you create or upload.
- Transaction and payout data needed for billing and disbursement.
- Technical usage data (device, logs, analytics, and troubleshooting data).
- Support and communications data when you contact us.
3. How We Use Data
- To provide accounts, communities, courses, and payments.
- To secure the platform and detect abuse, fraud, or policy violations.
- To process subscriptions, refunds, chargebacks, and payouts.
- To communicate product updates, support responses, and service notices.
- To comply with legal and regulatory obligations.
4. Legal Basis and Compliance
We process data under applicable laws, including the Philippines Data Privacy Act of 2012, based on consent, contract performance, legitimate interests, and legal obligations.
5. Data Sharing
- With creators and learners to deliver purchased services and memberships.
- With payment processors and infrastructure providers we use to run Upskwela.
- With legal authorities when required by law or valid legal process.
- In corporate transactions such as mergers or asset transfers, as legally allowed.
6. Data Retention
We keep data only for as long as needed for service delivery, legal compliance, dispute handling, tax and accounting records, and fraud prevention.
7. Security
We use reasonable organizational and technical safeguards, including access controls and encryption in transit. No system can guarantee absolute security.
8. Your Privacy Rights
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion where legally permitted.
- Object to or limit processing in certain cases.
- Withdraw consent where processing depends on consent.
9. International Transfers
Some service providers may process data outside your country. We use reasonable contractual and technical protections for such transfers.
10. Policy Updates
We may update this policy from time to time. Material changes will be announced before they take effect where required by law.
11. Contact
For privacy requests or concerns, email [email protected].