Frequently Asked Questions
Everything you need to know about using Upskwela
General
Is the pricing per user or per community?
Pricing is per community you create. Each community you create requires its own subscription plan.
How do I create a community?
You can create a community by clicking the "Create Community" button in the top right corner of the dashboard. You can also create a community by clicking the "Create Community" button in the top right corner of the dashboard.
Can I create membership tiers for my community?
Yes! You can create membership tiers for your community based on your needs (Basic, Premium, etc.).
Can I change plans anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately.
Is there a free trial for paid plans?
Start with our Freemium plan to explore the platform. You can upgrade whenever you're ready to access more features.
What are AI Credits?
AI Credits are used for AI-powered content generation of courses and lessons. Each credit allows you to generate educational content, quizzes, and learning materials using our advanced AI tools. Credits are included with your plan and can be used anytime.
Pricing & Commissions
How does the commission work?
Platform share is automatically deducted from each transaction based on your tier plan. Each tier has its own platform share rate: Freemium (35%), Plus (20%), Pro (10%), and Enterprise (Custom). This platform share is deducted from every member who joins your community or any payment you receive from your community.
What are transaction fees?
Transaction fees are payment processing fees charged by our payment provider. Local transactions are charged 3.2% + ₱10, while international transactions are charged 4.2% + ₱10 per transaction. These are standard industry rates for secure payment processing.
Payouts & Earnings
How often will I get paid?
Upskwela processes payouts to creators every 14 days (bi-weekly) by default. This helps us keep fees low and ensures smooth, consistent disbursements.
Can I request faster payouts?
Yes. For high-volume creators, we offer weekly payouts. You may also request early payouts in special cases (subject to review and possible service fees).
What's the minimum payout amount?
To avoid unnecessary disbursement fees, we set a minimum payout threshold of ₱1,000. Your balance will continue to roll over until it reaches this amount, then it will be included in the next payout cycle.
Where can I receive my payouts?
We support payouts to Philippine bank accounts (via Instapay up to ₱50,000/transaction, or Pesonet for larger amounts) and E-wallets like GCash, Maya, and GrabPay (up to ₱50,000/transaction).
Is there a payout limit?
There's no overall limit on how much Upskwela can pay you. Some payment methods have per-transaction limits (₱50,000 for Instapay and most e-wallets). If your earnings exceed that, we'll use Pesonet or split into multiple transactions.
What if my community grows big and I earn a lot?
Congratulations 🎉 If your payout balance grows significantly (₱100K+), we'll work with you to arrange weekly bank transfers so you get faster access to your funds while avoiding small transfer caps.
Do I need to do anything to receive my payout?
No. As long as you've verified your community and added your bank or e-wallet details in your account settings, payouts will be processed automatically according to the schedule.
Still have questions?
Can't find the answer you're looking for? Our team is here to help.
Contact Support